Rain Waterfall Glass Round Chandelier 18"

• Overall: 18" diam.
• Minimum Height: 14¼"
• Standard Cord Length Maximum Height: 70"
• Long Cord Length Maximum Height: 30'
• Canopy: 18" diam., 1¾"H
• Raindrop (Each): 5" diam., 11"H; 5 lbs.
• Weight: 72 lbs.

SPECIFICATIONS

• Material: Metal, Glass
• Finish: Vintage Brass, Matte Black, Satin Nickel
• Voltage: 110V-220V (Available)
• Light source color: Warm white 2700K
• light number: 7
• Light Source: E12 LED Bulb Base Max 5W (Dimmable)
• Certification: UL/CE/SAA
• Application: Living room, dining room, bedroom, hotel hallway, foyer entryway
• Warranty: 2 Years
• Free of charge all bulbs
• FREE SHIPPING on all orders
  

NOTE

• Contact us if sloping or vaulted ceiling.
• Requires installation by a licensed electrician.
• Certified to Damp UL electrical standards.
• We always check and pack all goods carefully before shipping.
• We are always responsible for our products during the warranty period and support customers after sale.

All lamps color size can be customized. For more information, please view our  "customization".

At Lampview, we strive to provide reliable and efficient shipping services to ensure a seamless shopping experience. Below are the details regarding our shipping process:

We offer free shipping on all orders. 

We currently ship only within the USA.  

Order delivery time = Order preparation time + transportation time

Tax:

Our products are tax included (customers do not need to pay tax) and shipping is free of charge.

Caution:

Most orders are delivered within approximately 3–7 weeks depending on product size and shipping method.

Order preparation time:

The order preparation time varies depending on the product type.

1. In-stock items: Ready to ship in approximately 3 days.

2. Small-sized lighting fixtures: Production time is 7–10 days.

3. Large-sized lighting fixtures: Production time is 10–15 days.

Transportation time:

Air Freight: Estimated delivery in 5–12 days.

Sea Freight: Estimated delivery in 4 weeks.

Note:

For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 4-6 weeks days, depending on destination.

If your project is urgent, you can contact customer service to expedite your order for an additional fee.

Shipping, Delivery and Deadlines

The stated shipping and delivery dates are estimates only and may be affected by a number of factors, including shipping method.

The order cut-off time is 6:00 PM (Houston Time, GMT-6). If you place your order before the cut-off time, it will be processed on the same day. Orders placed after this time will be processed on the next business day.

Shipping and order confirmation

After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours).

Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.

How can I track my order?

Our delivery times start from the moment the order is accepted, your item will be processed and shipped within the business day. Please note: During the promotion period, this may take longer.

The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.

*Please note that the tracking number must be the same as the shipping service company.

If you are still unable to track your order, please contact lampview.com Customer Service for support.

Contact Information

Our Email: info@lampview.com

Our Tel: +1(603)202-1128

Service Hours: Monday-Friday 9:00 am-6:00 pm

Time zone：Houston (GMT-6)

At Lampview, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward refund policy to ensure your shopping experience remains worry-free.  

30-Day Money-Back Guarantee

You have 30 days from the date of receipt to return your item for a full refund. To be eligible for a refund, your item must meet the following criteria:

• The return must be requested within the 30-day period.  
• The item must be in its original, unused condition.
• The item must be returned in its original packaging.

Note: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify, If the damage is severe, we will replace the product free of charge.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team to inform us of your intent to return the item. You can reach us via email at info@lampview.com.
2. We will provide you with a return shipping label and instructions on how to return your item.
3. Ship the item back following the provided instructions.  
4. Once we receive the item and verify its condition, we will process your refund to the original payment method.  

If you want to initiate a refund, please contact us and we will provide you with a return address.

Note: The customer will be required to ship the product back to us at their own expense, and our shipping costs will also be deducted from the refund. We'll deduct a 20% restocking fee.

Non-Refundable Items

Please note that certain items are not eligible for refunds:

• Customized or personalized items.
• Items that have been used or damaged by the customer.
• Items that are returned more than 30 days after delivery.

Shipping Costs

While we offer free shipping for your order, the cost of return shipping will be the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Processing Time

Please allow up to 10 business days for your refund to be processed once we receive the returned item.

Depending on your bank or credit card company, it may take an additional 2-7 business days for the refund to be reflected in your account.

You will receive an email confirmation once your refund has been processed. 

Order Cancellation

For Non-Customized Products:

• Before shipment
  Orders placed within 24 hours can be canceled for a full refund.
  Orders placed after 24 hours can still be canceled before shipping. A 20% processing fee will apply to cover handling costs.

After 24 hours, your order is already being processed and packed, which incurs operational costs.

• After shipment
  Orders cannot be canceled once shipped.
  You may return the item after delivery. Please refer to our return policy for detailed information on the return process.

Shipping Damage

Please inspect your order upon delivery. If there is any shipping damage or missing parts, please contact us with clear photos and an unboxing video (if available). This will help us verify the issue and arrange a replacement promptly.

Note: For high-value orders, we strongly recommend recording a complete unboxing video and retaining the original packaging.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us. Our customer service team is here to ensure your satisfaction and address any concerns you may have.

Our Email: info@lampview.com

Our Tel: +1(603)202-1128

Service Hours: Monday-Friday 9:00 am-6:00 pm

Time zone：Houston (GMT-6)

We offer a 2-Year Limited Warranty for our products (excluding bulbs).

Warranty Coverage:

If you encounter any issues with the product within 2 years, please contact us at info@lampview.com with a description of the issue, along with relevant pictures and videos.

We will respond within 24 hours and provide a solution for your issue.

Replacement for Accessories:

If the problem is with any accessories, we will provide a free replacement via express shipping, with an estimated delivery time of 9-20 business days.

Electrical Issues:

If the issue relates to the electrical circuit, our engineer will provide assistance within 1-2 business days. (Please ensure the product is installed by a licensed professional)

Exclusions:

This warranty does not cover damages caused by misuse, improper installation, man-made damage, or natural disasters.

Post-Warranty Support:

After the 2-year warranty period, we will continue to provide technical support. However, any replacement parts and support services will be at the customer's expense.

Contact Information

If you have any questions regarding our warranty policy or require assistance, please feel free to contact us.

Our Email: info@lampview.com

Our Tel: +1(603)202-1128

Service Hours: Monday-Friday 9:00 am-6:00 pm

Time zone：Houston (GMT-6)