Refund policy

At Lampview, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward refund policy to ensure your shopping experience remains worry-free.  

30-Day Money-Back Guarantee

You have 30 days from the date of receipt to return your item for a full refund. To be eligible for a refund, your item must meet the following criteria:

• The return must be requested within the 30-day period.  
• The item must be in its original, unused condition.
• The item must be returned in its original packaging.

Note: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify, If the damage is severe, we will replace the product free of charge.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team to inform us of your intent to return the item. You can reach us via email at info@lampview.com.
2. We will provide you with a return shipping label and instructions on how to return your item.
3. Ship the item back following the provided instructions.  
4. Once we receive the item and verify its condition, we will process your refund to the original payment method.  
   

If you want to initiate a refund, please contact us and we will provide you with a return address.

Note: The customer will be required to ship the product back to us at their own expense, and our shipping costs will also be deducted from the refund. We'll deduct a 30% restocking fee.

Non-Refundable Items

Please note that certain items are not eligible for refunds:

• Customized or personalized items.
• Items that have been used or damaged by the customer.
• Items that are returned more than 30 days after the date of receipt.

Shipping Costs

While we offer free shipping for your order, the cost of return shipping will be the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Processing Time

Please allow up to 10 business days for your refund to be processed once we receive the returned item.

Depending on your bank or credit card company, it may take an additional 2-7 business days for the refund to be reflected in your account.

You will receive an email confirmation once your refund has been processed. 

Order Cancellation

For Non-Customized Products:

• Before shipment
  Orders placed within 24 hours can be canceled for a full refund.
  Orders placed after 24 hours can still be canceled before shipping. A 20% processing fee will apply to cover handling costs.
  

After 24 hours, your order is already being processed and packed, which incurs operational costs.

• After shipment
  Orders cannot be canceled once shipped.
  You may return the item after delivery. Please refer to our return policy for detailed information on the return process.
  

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us. Our customer service team is here to ensure your satisfaction and address any concerns you may have.

Our Email: info@lampview.com

Our Tel: +1(603)202-1128

Service Hours: Monday-Friday 9:00 am-6:00 pm

Time zone: Houston (GMT-6)